Frequently Asked Questions

What's a 'mini Donsel'

The Mini-Donsel is a scaled-down version of our classic design, perfectly suited for kids, pets, use on your balcony, or for travel adventures. Just throw it in your car and you’re prepared for a beach,- or a park session.

How long is the delivery time?

Delivery can take up to 6 weeks, depending on the location and stock availability

Can you put the Donsel in the washing machine?

Yes, we can wash the outside bag in the washing machine

Is the Donsel waterproof? 

The Donsel is not fully waterproof but can handle some rain. We suggest drying it in the sun or in a dryer if it gets very wet when you have forgotten it outside. To keep it in great condition, avoid leaving it outside in heavy rain, humid conditions, or snow. For extra protection, you can buy a waterproof storage bag from us

Do you offer free delivery in Barcelona and the Netherlands?

We are delighted to offer complimentary delivery within the Barcelona region and the Randstad area in the Netherlands. For other locations, delivery is facilitated through a trusted third-party service, where the costs may vary depending on the destination.

Is the Donsel 100% sustainable?

We can't guarantee that our materials are fully sustainable because the origine is difficult to trace.

I'm looking to buy multiple Donsels for my company, can I get a special offer?

For business-to-business (B2B) purchases, we offer tailored solutions to meet your specific needs. Think about personalized labels and special colours. Please reach out to us via email to arrange a brief meeting, where we can discuss various options and create a special offer that best suits your company's requirements.

Can I pay in terms?

In line with our motto, 'Stay Happy', so yes, we're open to talk about flexible payment options. We invite you to contact us for a brief meeting, where we can talk about payment terms and agreements that suit both your needs and ours. Let's work together to find a solution that keeps everyone happy.

What are the costs for a personalized label?

Add a unique touch to your Donsel with a personalized label, perfect for showcasing your family name or company brand. Prices for this customization range from €20 to €30, varying with your order quantity. It's an ideal way to make The Donsel a part of your house or a reflection of your company's identity.

Can I fit with two people in a Donsel? 

The Donsel's unique triangular shape is also designed to accommodate two people. Curious about how? Visit our Instagram page for easy instructions on how to enjoy The Donsel with a friend or loved one. It's going to be cozy...

Is the Donsel hand-made?

Yes, each Donsel is handcrafted in Barcelona. We take pride in using only the finest materials to ensure that every Donsel not only meets but exceeds the highest standards of comfort and quality. Our commitment to craftsmanship is at the heart of what we do, bringing you a product that's as unique as it is comfortable.